To survive the ongoing price war in Germany, almost all big companies have reduced their service level to a minimum. What used to be free has become quite pricey. Service numbers are a good example. They used to be free or on a 0180-2 basis (€ 0.06/call). But lately, they were swapped against expensive 0180-5 (€0.14/min) or even 0900 (usually above €1.00/minute) numbers. It wouldn’t be so bad if the service would actually improve as expected if you pay money to talk to the service personnel, but in reality, they get even worse. Long waiting lines and user unfriendly interfaces make you pay for wasting your time. Luckily, there usually is a way to get rid of the pricey part.
Every service hotline is usually redirected to a normal land line phone number. So currenty, when almost everyone owns a flatrate for land line numbers, the solution is quite simple: We need to find out which numbers the hotlines redirect to. Unluckyly, this is impossible to find out by yourself. You can either try to get to the number by asking a service representative for a number to call to abroad or look in the 0180 phone book. The 0180 phone books contains a lot of numbers and will save you a lot of money.