To survive the ongoing price war in Germany, almost all big companies have reduced their service level to a minimum. What used to be free has become quite pricey. Service numbers are a good example. They used to be free or on a 0180-2 basis (€ 0.06/call). But lately, they were swapped against expensive 0180-5 (€0.14/min) or even 0900 (usually above €1.00/minute) numbers. It wouldn’t be so bad if the service would actually improve as expected if you pay money to talk to the service personnel, but in reality, they get even worse. Long waiting lines and user unfriendly interfaces make you pay for wasting your time. Luckily, there usually is a way to get rid of the pricey part.
Archive for November, 2008
Saturday November 29th, 2008