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Logitech product quality

All my friends know that I am a huge Logitech fan. I own 9 mouses, 4 keyboards, 2 Bluetooth headsets, 2 remotes and 1 Bluetooth music receiver made by Logitech, which almost all are still in use (just for the record: MouseMan iFeel, MX 700, MouseMan Traveller, LX5, V500, MX 1000, MX 1000 Bluetooth, MX Revolution, MX Revolution Bluetooth, S510, 2x diNovo Desktop, MX 5500 Desktop, Mobile Freedom, Mobile Traveller, Wireless Music, 2x Harmony 885).
My first Logitech product was the MouseMan iFeel. I liked the Force-Feedback idea, that’s why I bought it at that time. Innovative technology, that’s the reason why I chose Logitech for the first time. Before that, I used an A4Tech mouse, which had like 5 buttons, more than any other mouse at that time. Anyway, I missed the additional buttons on the MouseMan iFeel, but the tactile responses were really great and made up for it. At that time, I thought all mouses would eventually have it someday. But unluckily, there was no support whatsoever from game developers or application programmers, so it died out pretty quickly. Anyway, I was still fascinated by that mouse. A few years later, with a new PC, I bought the MX 700. Rechargeable via a docking station, another innovative technology was the reason why I bought Logitech again. With this wireless mouse, I started to become a Logitech fan. The technology was simply perfect. It worked just as expected, nothing to find fault with. The same goes for MX 1000, first laser mouse on the world, another innovation by Logitech. I liked it so much immediately bought the diNovo Laser as soon as it was released.

But after that, nothing worked out as great anymore. I tried the MX Revolution on CeBit 2007, which was really disappointing. I started scrolling in Excel, where they demonstrated the speed of the scrolling. It worked very well when I was scrolling. The only problem was that it wouldn’t stop after I stopped the wheel. It just kept scrolling and scrolling. Well, I showed it to the representative and he told me that this might be some issue because the mouse is new. If the mouse is having issues, it shouldn’t be released! Anyway, one year later, I bought the MX Revolution for my parents. The scrolling worked now, but the wheel was scratching a little. No big deal since my parents don’t care that much about it. Later this year, I bought myself the MX 5500 to get the MX Revolution Bluetooth. After unpacking the expensive package… WTF? The stylish metallic thumbwheel of the MX Revolution has become a really cheap look plastic wheel on the Bluetooth version! I’ve just paid € 150 to buy the Bluetooth version of a mouse which is a downgrade from the normal version for € 50! I really felt cheated, in fact, I still feel cheated.

I still couldn’t believe that Logitech products are no top notch products anymore and bought myself the Logitech Harmony 885 universal remote, hoping that the MX Revolution Bluetooth was just an accident. But no, the workmanship was just as bad.

It’s really sad to see one of my favorite companies to go down like this, but I’m not recommending anymore Logitech products anymore and my next desktop won’t be a Logitech one.

3 Responses to “Logitech product quality”

  1. Patrick:

    Das is natürlich erst einmal traurig, sollte es so sein.
    Auf den anderen seite bist du Modder und könntest das aus einer Alten Mx Rev. das Scrollrad rausnehmen und in die neue bauen, sollte net so schwer sein.

    Wenn du über die Harmony herziehst und die Qualität bemängelst, dann gib doch bitte Beispiele und ggf nen Bild dazu, damit man sich nen besseren Eidnruchk machen kann.
    Ich finde auch, dass wenn du merkst das die Produkte schlechter werden und du nachweislich ein guter Logitechkunde bist, das es sinnvoll wäre, den Jungs mal ne Mail zu schreiben und ggf. all die Seriennummer der Geräte die du besitzt. Ich denke damit zeigst du denen auch, das es sich um einen ernstzunehmenden Hinweis handelt.
    Zu deiner Ankündigung, dass du nie mehr ein Set von Logitech kaufen möchtest, kann ich nur folgendes sagen:
    Ich weiss du bist Stur genug das durchzuziehen, aber nicht dumm genug eines von Microsoft zu kaufen. Bleibt die Frage nach vernünftigen alternativen und da fällt mir auf die schnelle nix ein. Von daher denke ich schreib denen ne Mail und teste vor dem nächsten kauf einfach ausgiebig. Nach meiner Erfahrung sind die mitarbeiter bei Mediamarkt was testen angeht sehr tollerant und hilfsbereit.

  2. Qian Qin:

    Ich habe mich sowohl telefonisch als auch schriftlich bei Logitech beschwert. Als Antwort kam nur, dass man (Der Serviceangestellte) leider nichts dagegen machen kann.

    Vorerst werde ich erst mal gar kein Geld mehr investieren in die ganze Peripherie-Angelegenheit. Meine diNovo Tatatur ist übrigens schon wieder kaputt…

    Modden ist schön und gut, aber die MX Rev werde ich sicherlich nicht aufschrauben und die Garantie, was scheinbar das Einzigste ist, was bei Logitech noch gut ist, dadurch wegwerfen. ICh versuche einfach den Fakt zu ignorieren ;)

    PS: Die Infrarotkappe der Harmony 885 sitzt nicht fest und klappert. Ich habe 2 von denen gekauft und bei beiden klappert sie gleich. Ich meine damit nicht das klappern des Bewegungssensors, dass der klappert stört mich nicht.

  3. www.qianqin.de » personal web site of Qian Qin (??) » Logitech, Logitech…:

    [...] of you have probably read my article complaining about the Logitech product quality. Well, after my third diNovo Keyboard ended up looking like crap after short usage, I decided to [...]